Companies have got to learn to eat change for breakfast.

Management is about arranging and telling. Leadership is about nurturing and enhancing.

If silly things were not done, intelligent things would never happen.

One potential long-term problem with many current digital libraries is that they grew out of and aresupported by bricks-and-mortar libraries. Although there is nothing inherently wrong with that arrangement, inreality it creates a potentially dangerous situation that I call "the other digital divide."

Excellence comes from human beings doing things of value that customers find memorable.

Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.

To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.