Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.

Fact is, the work place to a great extent is "where we live." We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development. And so on. But, since we're effectively talking about "where we live," good sense and good business and "good" engagement throughout the "supply chain," from vendor's vendor to customer's customer, we would benefit mightily-including on the P & L-if we insisted (!) on: "Pleasant." "Caring." "Engaged."

Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.

One size NEVER fits all. One size fits one. Period

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

Celebrate what you want to see more of.

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.