Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.

One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

The hyperfast-moving, wired-up, reengineered, quality-obsessed organization will succeed or fail on the strength of the trust that its managers place in the folks working on the front line.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one of us. The only way to screw up is to not try anything.

Test fast, fail fast, adjust fast.