Organize as much as possible around teams, to achieve enhanced focus, task orientation, innovativeness, and individual commitment.

If silly things were not done, intelligent things would never happen.

I don't want an epitaph on my gravestone that says, 'He would have pursued some big dreams in his life, but other people wouldn't let him.

The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.

Perception is all there is. If the customer think he's right, he's right.

The hyperfast-moving, wired-up, reengineered, quality-obsessed organization will succeed or fail on the strength of the trust that its managers place in the folks working on the front line.

Communication is everyone's panacea for everything.