Organize as much as possible around teams, to achieve enhanced focus, task orientation, innovativeness, and individual commitment.

Excellence comes from human beings doing things of value that customers find memorable.

If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.

The selfish leader will attempt to lead others for their own gain and for the detriment of others.

I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.

If not excellence, what? If not excellence now, when?

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.