Organize as much as possible around teams, to achieve enhanced focus, task orientation, innovativeness, and individual commitment.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.

Progress is mostly the product of rogues.

Hire attitude train skills.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.