A little (or more) boat burning would do many enterprises a world of good.

If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.

Don't settle for less than is possible.

You can't live life without an eraser.

Give a lot, expect a lot, and if you don't get it, prune.

An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.

The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.