Swipe from the best, then adapt.

I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.

If you love your company and love what you do, you will serve your customers better-period!

We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.

The good news - and it is largely good news - is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

You will be remembered, in the long haul, for the quality of your work, not the quantity of your work. No one evaluates Picasso based on the number of paintings he churned out.