Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.

How do you humiliate and demean someone and then expect him or her to care about product quality.

Listen while you can, so that you can lead when you must.

Never, ever rest on your laurels. Today's laurels are tomorrow's compost.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

Leaders do stuff that matters.

Formula for success: under promise and over deliver.