Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.

Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.

Excellence comes from human beings doing things of value that customers find memorable.

I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.

A good collection is more than just the sum of its parts.

Every collection reflects the ideas andvalues and interests of the individual or group who developed the collection.

We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.