Learning is a matter of intensity not elapsed time.

You can't live life without an eraser.

Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

Today brands are everything, and all kinds of products and services - from accounting firms to sneaker makers to restaurants - are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.

TRUST, not technology, is the issue of the decade.

The selfish leader will attempt to lead others for their own gain and for the detriment of others.