As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.

Stellar teams are invariably made up of quirky individuals who typically rub each other raw, but they figure out - with the spiritual help of a gifted leader - how to be their peculiar selves and how to win championships as a team...at the same time.

Effective listening is a professional achievement-achieved only through hard work.

The world has not just "turned upside down". It is turning in every which way at an accelerating pace.

Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.

I think economics, content, and the ability to interact with content in new and different ways are what will drive the adoption of e-books.

Treat the customer as an appreciating asset.