As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.

Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.

We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.

We are all Michaelangelos.