An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

There are few things that will take you further in life, than your ability to make a good presentation.

The best leaders... almost without exception and at every level, are master users of stories and symbols.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

Hire for attitude. Train for skill... More

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.