An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.

I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.

Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.

Rewards should go to teams as a whole.

The trouble with much of the advice business gets today about the need to be more vigorously creative is that its advocates often fail to distinguish between creativity and innovation. Creativity is thinking up new things. Innovation is doing new things... The shortage is of innovators.

Nothing good or great can be done in the absence of enthusiasm.