How do you achieve excellence?...Stop doing non-excellent stuff!

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Hire attitude train skills.

Lavish credit on anyone and everyone who helped you the least bit.

Treat the customer as an appreciating asset.

The best leaders... almost without exception and at every level, are master users of stories and symbols.

My half-baked reading of history is that we continue to go through these waves of entrepreneurial explosion followed by merger mania and consolidation. Out of that come big sluggish companies that eventually collapse under the weight of what they've created, and are killed off by the next wave of entrepreneurs.