If you love your company and love what you do, you will serve your customers better-period!

Start by identifying the qualities or characteristics that make you distinctive from your competitors - or your colleagues. What have you done lately - this week - to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?

Design is so critical it should be on the agenda of every meeting in every single department.

The trouble with much of the advice business gets today about the need to be more vigorously creative is that its advocates often fail to distinguish between creativity and innovation. Creativity is thinking up new things. Innovation is doing new things... The shortage is of innovators.

If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.

Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.

I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.