If you love your company and love what you do, you will serve your customers better-period!

Today brands are everything, and all kinds of products and services - from accounting firms to sneaker makers to restaurants - are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.

Learning is a matter of intensity not elapsed time.

It's not enough to be close to the customer. You've got to be glued to the customer.

Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.

I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.

Momentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!