I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.

The hyperfast-moving, wired-up, reengineered, quality-obsessed organization will succeed or fail on the strength of the trust that its managers place in the folks working on the front line.

It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.

Are Your Customers saying WOW?

I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.

Companies have got to learn to eat change for breakfast.

When you choose a managerial path, you are choosing to devote your life to people. Period.