Inspiring visions rarely (I'm tempted to say never) include numbers.

You can't live life without an eraser.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.

Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.

Rewards should go to teams as a whole.

The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.