Things are never as bad or as good as they seem.

Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.

If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

Stop chasing the money and start chasing the passion.

The best businesses are really ones that can combine passion, profits, and purpose.