Things are never as bad or as good as they seem.

I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.

I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.

Don't be cocky. Don't be flashy. There's always someone better than you.

If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.

For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.

Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.