Help shape the stories that people are telling about you.
Your brand is your culture.
Envision, create, and believe in your own universe, and the universe will form around you.
Most companies are very quick to hire and slow to fire, when really it should be the other way around.
Customer service shouldn't just be A department, it should be the entire company.
I made a list of the happiest periods of my life & I realized that none of them involve money.