Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

Chase the vision, not the money, the money will end up following you.

Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

SEO expertise is a core need for today's online businesses.