Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
Tony HsiehInstead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
Tony HsiehFor me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
Tony Hsieh