A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.

Your brand is your culture.

I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.

Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.

I'd rather spend money on things that improve the customer experience than on marketing.

Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.