A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).

To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.

Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.

Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to adapt to change and respond quickly enough.

Most innovation comes from outside your industry applied to your own