A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

Your culture is your brand.

Most innovation comes from outside your industry applied to your own

Learn by doing. Theory is nice, but nothing replaces actual experience.

At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.

Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.

If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.