To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.

To never forget that the most important thing in life is the quality of life we lead.

Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

You've gotta love the game. To become really good, you need to live it and sleep it.

I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.