Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
Tony HsiehI view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
Tony HsiehA bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
Tony Hsieh