Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.

Inspire other communities and cities to reinvent themselves.

The best businesses are really ones that can combine passion, profits, and purpose.

Don't be cocky. Don't be flashy. There's always someone better than you.

To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.

Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.