Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to adapt to change and respond quickly enough.

Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

Help shape the stories that people are telling about you.

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).

I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.