I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

A lot of people realize "I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that."

...the best leaders are servant leaders - they serve those they lead.

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.

Most companies are very quick to hire and slow to fire, when really it should be the other way around.

Our society in general has is more money equals more happiness and all the research has shown that that's true up to a point, up until you can get your basic needs met, but then really there is other stuff that has a much bigger impact on your happiness besides just money.