Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.

Don't be cocky. Don't be flashy. There's always someone better than you.

Inspire other communities and cities to reinvent themselves.

If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.

Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.