Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

Chase the vision, not the money, the money will end up following you.

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

The best businesses are really ones that can combine passion, profits, and purpose.