If there are too many competitors, even if you're the best it's a lot harder to win.

Get the culture right, and everything else just falls into place.

I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.

Without conscious and deliberate effort, inertia always wins

The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

If you're focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it's actually how a lot of stuff happens.