Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
Tony HsiehStudies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."
Tony HsiehA bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
Tony HsiehMost companies are very quick to hire and slow to fire, when really it should be the other way around.
Tony HsiehService Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
Tony Hsieh