Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.

Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.

Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."

The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.

Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.