For individuals, character is destiny. For organizations, culture is destiny.

I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.

Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.

SEO expertise is a core need for today's online businesses.

...the best leaders are servant leaders - they serve those they lead.

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.