For individuals, character is destiny. For organizations, culture is destiny.

I made a list of the happiest periods of my life & I realized that none of them involve money.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.

Whatever you are thinking, think bigger.

Customer service shouldn't just be A department, it should be the entire company.

Just figure out what your personal values are then just make those the corporate values.