Customer service shouldn't just be A department, it should be the entire company.

The best businesses are really ones that can combine passion, profits, and purpose.

The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.

I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.

I'd rather spend money on things that improve the customer experience than on marketing.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.