Customer service shouldn't just be A department, it should be the entire company.

If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

Our society in general has is more money equals more happiness and all the research has shown that that's true up to a point, up until you can get your basic needs met, but then really there is other stuff that has a much bigger impact on your happiness besides just money.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.

Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.