Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.

Most innovation comes from outside your industry applied to your own

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).

I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

Your culture is your brand.

Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.