Just figure out what your personal values are then just make those the corporate values.

Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."

The best businesses are really ones that can combine passion, profits, and purpose.

Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.

I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

Launching a business is kind of like a motorboat: You can go very quickly and turn fast.

A great brand is a story that never stops unfolding.