A man who knows not his limitations is of no use to anyone.
When we cooperate, everybody wins.
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
The job can't be finished only improved to please the customer.
We know what we told him, but we don't know what he heard.
Profit in business comes from repeat customers