Innovation comes from people who take joy in their work.
It would be a mistake to export western management to a friendly country.
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".
A system must be managed. It will not manage itself.
We should work on our process, not the outcome of our processes.
...the most important things we need to manage can't be measured.