The emphasis should be on why we do a job.

The main difference between service and manufacturing is the service department doesn't know that they have a product.

People learn in different ways: reading, listening, pictures, watching.

...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

The questions are more important than the answers.

You should not ask questions without knowledge.

It is not necessary to change. Survival is not mandatory.