The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.

Management of outcomes may not be any more than a skill. It does not require knowledge.

Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.

People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

All anyone asks for is a chance to work with pride.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.