The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
You should not ask questions without knowledge.
Everyone is a customer for somebody, or a supplier to somebody.
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
We should work on our process, not the outcome of our processes.
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.