Innovation comes from the producer - not from the customer.

If you can't describe what you are doing as a process, you don't know what you're doing.

A goal without a method is nonsense.

Scrap doesn't come for free, we pay someone to make it.

What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.

Management of outcomes may not be any more than a skill. It does not require knowledge.

The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.