Transformation is not automatic. It must be learned; it must be led.

People care more for themselves when they contribute to the system.

Retroactive management emphasizes the bottom line.

You can expect what you inspect.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

We should work on our process, not the outcome of our processes.

All anyone asks for is a chance to work with pride.