Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
We must understand variation.
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
Innovation comes from the producer - not from the customer.
The individual has been crushed by our style of management today.
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.