The transformation will come from leadership.
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.
The questions are more important than the answers.
A goal without a method is nonsense.
We know what we told him, but we don't know what he heard.