Without theory there is nothing to modify or learn.

Zero defects is a super highway going down the tube.

A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.

Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.

He that would run his company on visible figures alone will in time have neither company nor figures.

The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

There is no economy in having one operation produce a part and another separate the good ones from the bad ones.