We want best efforts guided by theory.

If you destroy the people of a company, you do not have much left.

Competition should not be for a share of the market-but to expand the market.

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.

Management by results is confusing special causes with common causes.

...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

...the most important things we need to manage can't be measured.