We want best efforts guided by theory.

You can only elevate individual performance by elevating that of the entire system.

The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.

People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.

Knowledge needs to be a verb.