Management of outcomes may not be any more than a skill. It does not require knowledge.

Let us ask our suppliers to come and help us to solve our problems.

A rule should suit the purpose.

One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.

To copy is to invite disaster.

He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.

Knowledge is the key.