Don't expect smart people to listen to you without proof.
The result of long-term relationships is better and better quality, and lower and lower costs.
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
It does not happen all at once. There is no instant pudding.
Whenever there is fear, you will get wrong figures.
We are being ruined by the best efforts of people who are doing the wrong thing.