Management of outcomes may not be any more than a skill. It does not require knowledge.

Competition should not be for a share of the market-but to expand the market.

To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.

We are here for an education.

Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force

Management's job is to optimize the whole system.

Management's job is to know which systems are stable and which are not.