Experience by itself teaches nothing.

You cannot inspect quality into the product; it is already there.

We are here to learn, to make a difference and to have fun.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

Eliminate numerical quotas, including Management by Objectives.