Experience by itself teaches nothing.

The worker is not the problem. The problem is at the top! Management!

You do not install quality; you begin to work at it.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

We know what we told him, but we don't know what he heard.

Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning. The forces of destruction begin with toddlers - a prize for the best Halloween costume, grades in school, gold stars - and on up through the university. On the job people, teams, and divisions are ranked, reward for the top, punishment for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.

Management's job is to know which systems are stable and which are not.