Experience by itself teaches nothing.

Manage the cause, not the result.

Experience by itself teaches nothing.

One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.

It's management's job to know.

Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.

Quality begins with the intent, which is fixed by management.