Put a good person in a bad system and the bad system wins, no contest.

Quality begins with the intent, which is fixed by management.

To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.

Zero defects is a super highway going down the tube.

Competition should not be for a share of the market-but to expand the market.

A bad system will beat a good person every time.