Hold everybody accountable? Ridiculous!

The customer invents nothing. New products and new services come from the producer.

It's not enough to do your best; you must know what to do & then do your best.

No one can measure the loss of business that may arise from a defective item that goes out to a customer.

Scrap doesn't come for free, we pay someone to make it.

Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

The most basic problem is that performance appraisals often don't accurately assess performance.