Zero defects is a super highway going down the tube.
...the most important things we need to manage can't be measured.
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
In God we trust; all others bring data.
A goal without a method is nonsense.
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.