To copy is to invite disaster.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

If you can't describe what you are doing as a process, you don't know what you're doing.

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.

Let us ask our suppliers to come and help us to solve our problems.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

We know what we told him, but we don't know what he heard.