Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
Hard work and best efforts will not by themselves dig us out of the pit.
It would be a mistake to export western management to a friendly country.
Management's job is to know which systems are stable and which are not.
The customer is the most important part of the production line.
There is very little evidence that we give a hoot about profit.