For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
It only takes a little innovation.
Improve quality, you automatically improve productivity.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
Management does not know what a system is.
Eliminate numerical quotas, including Management by Objectives.