Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.

If you do not know how to ask the right question, you discover nothing.

Any two people have different ideas of what is important.

You do not install quality; you begin to work at it.

The worker is not the problem. The problem is at the top! Management!

Put a good person in a bad system and the bad system wins, no contest.

We should be guided by theory, not by numbers.