Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.

Any manager can do well in an expanding market.

We are here for an education.

Nothing happens without personal transformation.

Let us ask our suppliers to come and help us to solve our problems.

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.