Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.

It's management's job to know.

Judging people does not help them.

A bad system will beat a good person every time.

Put a good person in a bad system and the bad system wins, no contest.

You do not install quality; you begin to work at it.

People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.