Manage the cause, not the result.

Management does not know what a system is.

Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.

It's not enough to do your best; you must know what to do & then do your best.

If you can't describe what you are doing as a process, you don't know what you're doing.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

It would be a mistake to export western management to a friendly country.