People learn in different ways: reading, listening, pictures, watching.
Understanding variation is the key to success in quality and business.
Competition should not be for a share of the market-but to expand the market.
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
If you can't describe what you are doing as a process, you don't know what you're doing.
Innovation comes from the producer - not from the customer.