Quality begins with the intent, which is fixed by management.

A leader knows who is outside of the system and needs special help.

There must be consistency in direction.

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

Judging people does not help them.

What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

Knowledge is the key.