Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.

You must have a supplier relationship of constant improvement.

Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

It's not enough to do your best; you must know what to do & then do your best.

The worker is not the problem. The problem is at the top! Management!