Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.

For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.

Innovation comes from the producer - not from the customer.

Learning is not compulsory; it's voluntary... But to survive, we must learn.

The most important figures for management of any organization are unknown and unknowable.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

People need to know what their jobs are.