Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

Rational behavior requires theory. Reactive behavior requires only reflex action.

You can expect what you inspect.

The emphasis should be on why we do a job.

You cannot inspect quality into the product; it is already there.

Monetary rewards are not a substitute for intrinsic motivation.