It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.

Scrap doesn't come for free, we pay someone to make it.

The most important figures for management of any organization are unknown and unknowable.

We should work on our process, not the outcome of our processes.

Knowledge needs to be a verb.

You must have a supplier relationship of constant improvement.

People learn in different ways: reading, listening, pictures, watching.