It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.

Each system is perfectly designed to give you exactly what you are getting today.

Management's job is to know which systems are stable and which are not.

Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.

We are being ruined by the best efforts of people who are doing the wrong thing.

You do not find knowledge in a dictionary, only information.

Nobody should try to use data unless he has collected data.