Each system is perfectly designed to give you exactly what you are getting today.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

I am not reporting things about people. I am reporting things about practices.

The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

All models are wrong; some models are useful.

Many people in management are being paid to produce waste.

If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.