Each system is perfectly designed to give you exactly what you are getting today.

People are entitled to joy in work.

Innovation comes from the producer - not from the customer.

A leader knows who is outside of the system and needs special help.

He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.

You can not achieve an aim unless you have a method.

There is very little evidence that we give a hoot about profit.