Each system is perfectly designed to give you exactly what you are getting today.

Adopt a new philosophy of cooperation (win-win) in which everybody wins.

We must satisfy our customers.

Experience by itself teaches nothing.

Competition should not be for a share of the market-but to expand the market.

We have to bring back the individual. Management has smothered the individual.

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.