Each system is perfectly designed to give you exactly what you are getting today.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

...the most important things we need to manage can't be measured.

Experience by itself teaches nothing.

Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.

There is no economy in having one operation produce a part and another separate the good ones from the bad ones.

People work in the system. Management creates the system