We are being ruined by the best efforts of people who are doing the wrong thing.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center.

Scrap doesn't come for free, we pay someone to make it.

Shrink, shrink variation, to reduce the loss.

All models are wrong; some models are useful.

The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.