Meeting specifications is not enough.
Understanding variation is the key to success in quality and business.
Lack of knowledge - that is the problem.
You must have a supplier relationship of constant improvement.
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.