Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

The most important things cannot be measured.

There is very little evidence that we give a hoot about profit.

There is no knowledge without theory.

Lack of knowledge - that is the problem.

Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.