Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.

Understanding variation is the key to success in quality and business.

You can only elevate individual performance by elevating that of the entire system.

We have to bring back the individual. Management has smothered the individual.

There is very little evidence that we give a hoot about profit.

Experience by itself teaches nothing.