Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Scrap doesn't come for free, we pay someone to make it.

Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.

A leader knows who is outside of the system and needs special help.

If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

All anyone asks for is a chance to work with pride.