Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Whenever there is fear, you will get wrong figures.

There is very little evidence that we give a hoot about profit.

The process is not just the sum of its parts.

The job can't be finished only improved to please the customer.

If you do not know how to ask the right question, you discover nothing.

The main difference between service and manufacturing is the service department doesn't know that they have a product.