Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning. The forces of destruction begin with toddlers - a prize for the best Halloween costume, grades in school, gold stars - and on up through the university. On the job people, teams, and divisions are ranked, reward for the top, punishment for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.

You must have a supplier relationship of constant improvement.

Let us ask our suppliers to come and help us to solve our problems.

What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.

People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.

Rational behavior requires theory. Reactive behavior requires only reflex action.

Experience by itself teaches nothing.