Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning. The forces of destruction begin with toddlers - a prize for the best Halloween costume, grades in school, gold stars - and on up through the university. On the job people, teams, and divisions are ranked, reward for the top, punishment for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.

Nobody goes to work to do a bad job.

Without theory, there are no questions.

Manage the cause, not the result.

Nobody should try to use data unless he has collected data.

Mere allocation of huge sums of money for quality will not bring quality.

The aim should be to work on the method of management.